Can I request a refund?
Yes. If your purchase is eligible, you can request a refund directly from your Transaction History in the GigSky app or web portal. The refund flow will guide you through an eligibility check and, if eligible, allow you to complete your request without contacting Support. If your request can't be completed through self-service, you'll be guided on the next steps.
How do I request a refund?
You can request an eligible refund directly in the GigSky app or web portal—no support ticket required.
- Open the GigSky app or sign in to your account on the web.
- Go to Transaction History.
- Select the purchase you'd like to review.
- Tap Request Refund.
- Follow the prompts to check your eligibility and submit your request.
If your purchase is eligible, you can request a refund directly through the GigSky mobile app or web app. Your available refund options will depend on the purchase and the reason selected.
Refunds may be issued as:
- GigSky Credit
- Original payment method
You can request a refund for the following reasons:
- My device is not compatible
- I don't need the plan
- I didn't use the plan
- I purchased the plan by mistake
- I bought the wrong plan
- None of the above
For, I don't need the plan, I didn't use the plan, I purchased the plan by mistake, and I bought the wrong plan, self-service refunds are currently available only as GigSky Credit.
For My device is not compatible, you can choose to receive your refund as either GigSky Credit or to your original payment method.
If you select None of the above, you will be directed to contact Customer Support.
Note: If the purchase was originally made using GigSky Credit, the self-service refund will only offer GigSky Credit as the refund option, regardless of the reason selected.
If your purchase isn't eligible for self-service or requires additional review, you'll be guided on the next steps.
What is GigSky Credit?
GigSky Credit can be used toward future eligible purchases and, when offered as a refund, is available immediately. Learn more in our GigSky Credit FAQ.
How long do refunds take?
If a refund is issued to your original payment method, it may take several business days to appear, depending on your bank or card issuer. GigSky Credit, when issued, is available immediately.
Please note: Refunds and credits are reviewed on a case-by-case basis and are subject to GigSky’s review and applicable terms.
