Can I request a refund?
If you’ve experienced an issue with your purchase or service, contact GigSky Support. We’ll review your request based on the details of your situation.
How do I request a refund?
You can request an eligible refund directly in the GigSky app or web portal—no support ticket required.
- Open the GigSky app or sign in to your account on the web.
- Go to Transaction History.
- Select the purchase you'd like to review.
- Tap Request Refund.
- Follow the prompts to check your eligibility and submit your request.
If your purchase is eligible, your refund will be processed based on the available refund options for your transaction. Depending on your purchase, this may include:
- GigSky Credit
- Original payment method
If your purchase isn't eligible for self-service or requires additional review, you'll be guided on the next steps.
How are refund requests evaluated?
Each request is reviewed individually. We consider factors such as the nature of the issue, your purchase, and the status of your plan.
Will my refund go back to my credit card?
Depending on the situation, refunds may be issued to your original payment method or as GigSky Credit.
What is GigSky Credit?
GigSky Credit can be used toward future eligible purchases and, when offered as a refund, is available immediately. Learn more in our GigSky Credit FAQ.
How long do refunds take?
If a refund is issued to your original payment method, it may take several business days to appear, depending on your bank or card issuer. GigSky Credit, when issued, is available immediately.
Please note: Refunds and credits are reviewed on a case-by-case basis and are subject to GigSky’s review and applicable terms.
