1. What is a Fixed Data Plan?
A Fixed Data Plan gives you a specific amount of data to use within a set number of days. You can use this data across apps and online services on your device.
Your plan expires when either of these happens:
You use all the data included in your plan.
The plan's validity period ends.
Whichever happens first determines when your plan expires.
2. Where are Fixed Data Plans available?
Fixed Data Plans are available for different types of travel, including:
Country plans: For connectivity in a specific country.
Regional plans: For connectivity across multiple countries within a region.
Cruise plans: For connectivity on supported cruise ships and, depending on the plan, on land.
Offshore plans: For connectivity in supported offshore locations.
3. When does my Fixed Data Plan activate?
Your plan activates when your GigSky eSIM connects to a supported network in a country covered by your plan.
Tip: You can purchase your plan before travelling. Make sure your GigSky eSIM is installed and your device is set up correctly so you can connect when you arrive at your destination.
4. How long is my Fixed Data Plan valid?
Your plan is valid for the number of days specified at the time of purchase. The validity period begins when your plan activates.
Your plan will expire when you have used all the allocated data or when the validity period ends, whichever comes first.
5. What happens when I use all my data?
Your plan expires when you consume all the data included in it.
To continue using mobile data, you can purchase a top-up for your eligible plan through the GigSky mobile app or web app.
6. Can I add more data to my Fixed Data Plan?
Yes! You can add more data whenever you need it by purchasing a top-up through the GigSky mobile app or web app. A top-up lets you continue using data without purchasing an entirely new plan.
7. Can I top up my plan before I run out of data?
Yes, you can purchase an available top-up before you use all your data. This is useful if you expect to need more data during your trip.
Check the GigSky app or web app for the top-up options available for your plan.
8. What happens if my plan expires before I use all my data?
Your plan expires when its validity period ends, even if you still have data remaining. Unused data is not available after the plan expires.
If you need connectivity after your plan expires, check the GigSky app or web app for available plans for your destination.
9. Can I use my Fixed Data Plan for any app?
Yes, Fixed Data Plans provide general internet access, so you can use your data across apps and online services on your device.
10. How can I check my remaining data and plan validity?
Open the GigSky mobile app or web app and go to your plans to view the data balance and validity of your plan.
11. What should I do if my Fixed Data Plan isn't working?
If your plan is active but you can't connect to the internet, try these steps:
Make sure you're in a country covered by your plan.
Check that your GigSky eSIM is installed, turned on, and selected for mobile data.
Turn on data roaming for your GigSky eSIM.
Confirm that the APN is set to gigsky.
Restart your device and try connecting again.
If you still can't connect, contact GigSky Support for help.