All systems operational

How to manually set the APN on a Samsung Device

Samsung phones typically have the APN set when the eSIM is downloaded, however, if there is an issue with the APN, please follow the instructions below to add an APN entry for GigSky services.

 


1. Go to Settings.

2. Click on Connections 

3. Click on Mobile networks

4. Choose Access Point Name to confirm there is no APN automatically selected (By default, you may see either screen ‘A’, or ‘B’, or ‘C’ below)
A:blobid0.jpg B:blobid1.jpg C:blobid2.jpg

5. If an APN showing ¨gigsky¨ appears simply make sure it's selected for use

6. If confirmed there is no APN selected. or no ¨gigsky¨ APN shows up, please delete the unwanted APNs by doing the following (If no APNs show up you can move to step 10):

7. Select that APN and it will open as seen below:
blobid3.jpg

8. Click on the three dots on the top right corner as seen below and select ‘Delete APN’:
blobid4.jpg

9. Repeat step 5 through 7 until all APNs are deleted

10. To add a new desired APN, click on “add” on the top right corner as seen below:
blobid5.jpg

11. Enter all the necessary information, please note that “gigsky” must be all lower case, no spaces or dashes in between and username and password should be left blank

12. Click on the three dots on the top right corner and select ‘Save’ as shown below:
blobid6.jpg

13. Confirm the new APN is added to the Access Point Names list
blobid7.jpg

14. To add additional APNs repeat step 10 through 13

Was this article helpful?
0 out of 0 found this helpful
Powered by Zendesk