If you have purchased more than one data plan, for example, a country plan, a regional plan, and the World Plan, all the plans will show as Active, but only one can be In-Use. You must manually select the data plan to be used.
To select a data plan for use:
- Open the GigSky App.
- Tap My Plans at the bottom of the screen.
- Select the data plan you wish to use.
You must also make sure that the correct IMSI profile is selected in your device's settings. The In-Use plan information in the GigSky App will show which profile to use, e.g. "GigSky Plan 6".