Please make sure you have the latest version of the app installed.
- Tap the 3 lines on the top left
- Select Home
- Tap the Active Plans icon at the bottom of the screen
- Select the data plan you would like to use
The phone will disconnect for a moment while the plan is changing from one to the other. Tap Retry, and it will show a connection.
If you have any questions which of these two scenarios apply to your account, please do not hesitate to contact GigSky support at firstname.lastname@example.org, we will gladly provide assistance.