If you have purchased a data plan and the Mobile App shows that the plan is still activating after 5 minutes or more, please follow these steps:

1. Make sure that you have the latest version of Windows installed on your PC.
2. Restart your PC.
3. Check Cellular network connections. If GigSky is not shown:
   1. Please make sure you have your cellular connection ON
   2. Go to Settings > Network & Internet > Cellular and ensure Data Roaming Options says Roam
   3. Select Manage eSIM profiles and ensure GigSky is active
4. You will now be able to use your data plan.