If you're having problems using GigSky mobile data on your Always Connected PC, please check the following before contacting us for help:

1. Ensure the device is turned on.
2. Ensure Cellular connectivity is turned on and connected to a cellular network.
3. Please ensure you have the latest Microsoft software updates.

   1. Select Start > Settings > Windows Update > select Check for Windows updates.

   2. If any updates are available for you, select Download & install. Your device will download and install the updates. If prompted to do so, restart your device to apply the updates.

4. Confirm that your device is receiving a cellular signal.
5. Check your Cellular settings.
   1. Select Start > Settings.
   2. Select Network & internet.
   3. Select Cellular and ensure that Data roaming options is set to Roam.
   4. Select View my account. Log into your GigSky account and ensure that you have data available on your data plan.
   5. If there is no data, or the plan has expired, you need to purchase a new data plan.
   6. Restart your device.
6. Ensure the correct eSIM profile is active.
   1. Select Start > Settings.
   2. Select Network & Internet.
   3. Select Cellular.
   4. Select eSIM profiles.
   5. Ensure that the GigSky eSIM profile is active.

Test your connections by opening a web browser on your device and navigating to a page.

If you are still having issues connecting to the internet using the GigSky data plan, please send an email to our Contact Center at help@gigsky.com including the following information:

• Your location (be as specific as possible).
• The make and model of your Always Connected PC.
• The Operating system build level.
• The email address of your GigSky account.
• A description of the problem including the date and time when the problem was first encountered.