If you're having problems using GigSky mobile data on your Always Connected PC, please check the following before contacting us for help:

1. Ensure the device is turned on.
2. Ensure Cellular connectivity is turned on and connected to a cellular network.
3. Please ensure you have the latest Microsoft software updates.
   1. Select Start > Settings > Windows Update > select Check for Windows updates.
   2. If any updates are available for you, select Download & install. Your device will download and install the updates. If prompted to do so, restart your device to apply the updates.
4. Confirm that your device is receiving a cellular signal.
5. Check your Cellular settings.
   1. Select Start > Settings.
   2. Select Network & internet.
   3. Select Cellular and ensure that Data roaming options is set to Roam.
   4. Restart your device.
6. Ensure the correct eSIM profile is active.
   1. Select Start > Settings.
   2. Select Network & Internet.
   3. Select Cellular.
   4. Select eSIM profiles.
   5. Ensure that the GigSky eSIM profile is active.

Test your connections by opening a web browser on your device and navigating to a page.

If you are still having issues connecting to the internet using the GigSky data plan, please send an email to our Contact Center at help@gigsky.com including the following information:

• Your location (be as specific as possible).
• The make and model of your Always Connected PC.
• The Operating system build level.
• The email address of your GigSky account.
• A description of the problem including the date and time when the problem was first encountered.