If you're having problems using GigSky mobile data on your Always Connected PC, please check the following before contacting us for help:
- Ensure the device is turned on.
- Ensure Cellular connectivity is turned on and connected to a cellular network.
- Please ensure you have the latest Microsoft software updates.
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Select Start > Settings > Windows Update > select Check for Windows updates.
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If any updates are available for you, select Download & install. Your device will download and install the updates. If prompted to do so, restart your device to apply the updates.
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- Confirm that your device is receiving a cellular signal.
- Check your Cellular settings.
- Select Start > Settings.
- Select Network & internet.
- Select Cellular and ensure that Data roaming options is set to Roam.
- Select View my account. Log into your GigSky account and ensure that you have data available on your data plan.
- If there is no data, or the plan has expired, you need to purchase a new data plan.
- Restart your device.
- Ensure the correct eSIM profile is active.
- Select Start > Settings.
- Select Network & Internet.
- Select Cellular.
- Select eSIM profiles.
- Ensure that the GigSky eSIM profile is active.
Test your connections by opening a web browser on your device and navigating to a page.
If you are still having issues connecting to the internet using the GigSky data plan, please send an email to our Contact Center at help@gigsky.com including the following information:
- Your location (be as specific as possible).
- The make and model of your Always Connected PC.
- The Operating system build level.
- The email address of your GigSky account.
- A description of the problem including the date and time when the problem was first encountered.