UPDATE - 3 June 2025:

This issue was resolved late on Friday, May 30. After a period of monitoring, our network team has restored the original service configurations for all customers. This restoration was completed on Tuesday, June 3.

We apologize for any inconvenience this service issue may have caused you.

Best regards

GigSky Customer Support

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Around 08:00 UTC on Thursday, May 29, 2025, we were made aware that one of our service providers was having issues causing intermittent data connectivity. Our network team has taken steps to minimize the impact on our customers while they troubleshoot to resolve the issue.

If you are having issues, please restart your device, check that the APN is set correctly (to "gigsky"), and wait 5 minutes for a connection.

Updates will be added to this article as we received them.

We're sorry for any inconvenience this may be causing you.

Best regards

GigSky Customer Support