- March 30th - Send out emails / update app and web client
- April 1st - Start sending out replacement SIM cards
- May 2nd - Original SIM data plans unavailable for purchase
- June 2nd - Original SIM data service closed
What’s it all about?
During the next couple of months, we will be aligning our SIM card service with our Apple SIM service, introducing some new coverage, improved pricing, and adding LTE availability in some destinations.
The SIM replacement program does not apply to Apple SIM customers. That service will continue as it is now.
Why are we doing it?
Improvements in our network allow us to offer:
- Improved network reliability
- Increased data amounts in selected countries
- LTE availability in selected countries
How does the program work?
From March 31st, if you have a GigSky SIM card associated with your GigSky account, you will be prompted to either accept or reject our offer of a free replacement SIM card the next time you log into your account. If you use our app, you will be forced to update to the latest version when you run it.
If you request a replacement, you will be prompted to enter a mailing address to which we'll send the new SIM card. You'll receive one replacement card for each SIM card currently registered with your account.
Once the SIM card is received, log into your GigSky account, choose Activate new SIM card from the SIMs menu, and enter the 16-character activation code that is printed on the card.
As soon as you stop using your old SIM card, you can hide it from the SIMs menu by selecting Hide SIM from the old SIM card information screen. You'll then see a Show Hidden SIMs switch in the SIMs menu, which you can use to hide and show the SIM card(s) marked to be hidden. This helps clear the clutter on your SIMs menu.
Each new SIM card comes with a free 100 MB data plan. When you decide to buy data for use in a particular country, this free plan will also be displayed as an option and will continue to appear as an option until it has been selected.
I have more than one SIM card on my account. How do I replace them all?
You will receive one replacement SIM card for each SIM card on your account. You only need to make the request once.
How long will it take for me to get my replacement SIM card?
SIM cards will be shipped surface mail within 3 business days of receiving a confirmed replacement request. Depending on your location, it could take up to three weeks to receive your replacement SIM card.
Did you get my replacement request?
You will receive an email confirming either that you requested a replacement SIM card, or that you rejected the replacement offer. You can always send an email to email@example.com if you requested a replacement but didn't receive the confirmation email. We'll get back to you within 24 hours.
Where’s my replacement SIM card? It hasn’t arrived yet.
SIM cards are shipped surface mail, using USPS First-Class Package International Service for all destinations outside the United States. This service offers online tracking for items sent to Canada, Australia, New Zealand, Belgium, Great Britain, Germany, France, Netherlands, Croatia, Denmark, Spain, Switzerland, Israel and Brazil. For all other countries, there is no tracking available. If it has been more than three weeks since you requested your replacement, please contact our customer support at firstname.lastname@example.org.
I declined the SIM replacement request, but now I’ve changed my mind. How do I get a replacement?
Please contact our customer support at email@example.com, providing your GigSky account email address and the ICCID number of your GigSky SIM card. This can be found printed on your SIM card, or sometimes in the settings of your mobile device. We'll confirm your eligibility for a replacement and get back to you within 24 hours. To expedite your request, please make sure that your GigSky account is updated to include a valid mailing address - from the app menu, select Account > Edit profile details.