GigSky is now providing mobile data services on many cruise ships, using the Cellular at Sea service on the Wireless Maritime Services (WMS) network. WMS operates cellular networks on cruise ships that use satellite links to connect to shore. If you are traveling on a cruise ship that supports the Cellular at Sea service, you will be able to use a GigSky plan onboard. You can find more information about the plans here: https://www.gigsky.com/data-cruises.
Important information about our "Cruise + Land" plans
- All cruise ships disable their cellular service when they are within 12 nautical miles of land. This means that there will be a time when the ship nears the coast of any country where there will be no signal at all, as the ship's cellular service is turned off and the signal from the land-based networks won't reach the ship.
- When the ship is docked in a country, the GigSky eSIM will switch to connect to one of the land-based networks.
- If the ship is passing by a country, it may pass within 12 nautical miles of land several times. Each time will cause the cellular network on the ship to be turned off, making the connectivity intermittent.
- Cellular service might suffer degradation because of bad weather or Radio Frequency interference.
- At high, northern latitudes, the line of sight to the satellite network will get low to the horizon. In some cases, depending on the position of the ship, this line of sight may be blocked by cliffs or mountains, cutting off internet connectivity.
- Typically, as soon as the network comes up at 12 Nautical Miles from the coast, it can get congested due to a high number of mobile devices trying to connect at the same time. This usually subsides over a period of around 20 minutes.
- The latency of the connection varies depending on which satellite network is in use at the time for internet connectivity. It will vary from 80-90ms (when on Starlink) to 700ms (when on VSAT).
- Customers may see data speeds from 700 Kbps to 4 Mbps.
- WMS provides GSM (2G), UMTS (3G) and LTE (4G) on most ships. If your mobile device is set to 5G only, you won’t be able to connect to the ship's cellular network.