GigSky uses Tier 1 networks in all the countries we operate in, giving you the best service available, but we can't guarantee that you'll have cellular network coverage everywhere you go. Most towns and cities have very good cellular coverage, so your mobile device will work without any problems. But there are a number of factors that can affect the quality of your cell service:
1. Heavy Cellular Traffic
The more devices trying to connect to one cell phone tower, the worse the quality of service you can expect. Once your phone has connected to a tower, you are unlikely to lose your connection, but the more phone traffic that fights for a spot, the weaker your signal can become. And if your connection is transferred to a tower that’s already full, your connection could be dropped.
2. Building Materials: What Building Materials Block Cell Phone Signal?
The building material of your house, car, place of work, hotel or shopping mall is the number one culprit for weaker cell phone signal. Concrete, metal and tinted, low-E glass provide a lot of resistance to the passage of cell signals. The wire mesh used in some types of wall construction can all but completely block cell phone signals.
3. Low Battery
Your phone needs energy to maintain a connection with a cell tower, and it may struggle when its battery is low.
4. Weather Conditions
Cell phones transmit and receive electromagnetic waves, which can be affected directly by weather phenomena such as humidity, heavy cloud cover, thunder, lightning, wind, rain, snow and ice.
5. Environmental Conditions
Trees and other large plants can block some cell signals and cause your connection to fade or drop altogether.
6. Hills and Valleys
Geographic features are a common reason for cell signal obstruction. If you are located on one side of a mountain, and the only cell tower in your area is on the other, you’re not likely to get good reception.
7. Cell Tower Distance
The farther away you are from a cell tower, the weaker the signal gets.
8. Dead Spots
Certain areas are just not covered by specific service providers. These are called dead spots, or dead zones. These can be found in cities where the cell signal gets reflected multiple times off the walls and windows of buildings, causing interference that can greatly reduce the strength of the signal your device receives.
If you have any questions about coverage in a particular location, send an email to firstname.lastname@example.org and we'll do our best to provide the answers. Alternatively, you can use this website to get some idea of what the coverage might be like at your destination: https://www.gsma.com/coverage/