If you're having problems with using your GigSky mobile data plan, please check the following configuration settings:
- Check that your mobile device is turned on and is running the latest version of iOS / Android / or any other operating system.
- Check that the eSIM is installed correctly and that is turned ON and selected for Cellular Data.
- Check that your mobile device is receiving a mobile network signal.
- Check that the mobile data/cellular settings for your device are correct:
-
- Cellular Data ON
- Data Roaming ON
- APN (Access Point Name) set to "gigsky" (without quotation marks, all lower case)
- Turn your mobile device off and back on and wait a few minutes for the networks to refresh
- Test your connection by opening a web browser on your device and attempting to open a website.
If you still have no internet connection, please contact us at help@gigsky.com with the following information:
- Your exact location (Google Maps pin or GPS coordinates).
- The make and model of your device.
- The operating system software version.
- The email address of your GigSky account.
- The signal strength displayed on your device.
- The cellular data settings on your device.
- A description of the problem.