If you're having problems with using your GigSky mobile data plan, please check the following before contacting us for help.

• Check that your mobile device is turned on and is running the latest version of operating system.
• Check that the SIM card is installed correctly or that your eSIM is turned on and selected for Cellular Data.
• Check that your mobile device is receiving a mobile network signal.
• Check that the cellular data settings for your device are correct:

• • Cellular Data ON
  • Data Roaming ON
  • APN (Access Point Name) set to "gigsky" (without quotation marks, all lower case)

• Turn your mobile device off and back on
• Test your connection by opening a web browser on your device and attempting to open a website.

If you still have no internet connection, please contact us at help@gigsky.com with the following information:

• Your exact location (Google Maps pin or GPS coordinates).
• The make and model of your device.
• The operating system software version.
• The email address of your GigSky account.
• The signal strength displayed on your device.
  
• The cellular data settings on your device.
• A description of the problem.