Please open a support ticket with us, giving the ICCID number of your GigSky SIM card. You can find this printed on the card, or through the Windows Settings:
- Swipe in from the right edge of the screen, and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
- Tap or click Change PC settings.
- Tap or click Network, tap or click Mobile broadband, and then tap or click your data provider. Information about your mobile broadband connection and SIM card is listed under Properties.