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Each time I try to buy a plan using PayPal, it fails due to ‘pre-approval failed’

UPDATE June 28th, 2018:

Due to changes being made by PayPal, we are currently unable to accept the addition of PayPal as a payment method on our customer accounts from June 28th, 2018. Customers who have already added PayPal as a payment method should still be able to use that service for payment after that date. Customers who haven’t added PayPal will still be able to buy data plans using Visa, MasterCard, and American Express credit cards. If you are using our iOS app, you can also use Apple Pay.

We are working with PayPal to restore their service as a payment option for our customers. We apologize for any inconvenience this causes you.




This means that the pre-approval for GigSky purchases in your PayPal account has been deleted or has expired.


You must remove your PayPal account as a payment method from the Gigsky app, and then add it again.

NOTE for Apple SIM customers: It is not possible to add PayPal as a payment method through the iPad Cellular Data interface. Instead, you must use our web client:

  • Log into your account using a web browser at
  • Go to the menu and select Payment / Payment Methods to find the option to add Paypal.
  • Add your PayPal account.
  • Go through the procedure for buying a GigSky data plan from the Cellular Data menu on the iPad. PayPal should now be available as a payment method.
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